Terms & Conditions

1. Free Consultation

All new clients are entitled to a complimentary consultation to discuss requirements, goals, and suitable support options. No commitment is required at this stage.

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2. Contract Term

The minimum contract term is three months (90 days) from the service start date. Services may continue on a rolling basis thereafter unless either party provides written notice to end or amend the agreement.

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3. Services Provided

Virtual assistant support may include, but is not limited to:

• Administrative tasks

• Customer enquiries

• Organisation and scheduling

• Business travel arrangements

• Meeting coordination

• Social media support

• Event planning Additional services can be agreed upon as needed.

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4. Payment Terms

Invoices are issued monthly (or as otherwise agreed). Payment is due within 15 days of the invoice date. Late payments may result in paused services until the account is settled.

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5. Hours & Availability

Support is provided during agreed working hours. Additional or urgent work outside these hours may be accommodated by prior arrangement.

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6. Confidentiality

All client information, documents, and communications will be treated as strictly confidential. No information will be shared with third parties without written consent.

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7. Client Responsibilities

Clients agree to provide timely access to the information, tools, and systems required to complete tasks efficiently.

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8. Termination

After the initial three‑month minimum term, either party may terminate the agreement with written notice (typically 14 days unless otherwise agreed).

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9. Liability

Services are provided with reasonable skill and care. The virtual assistant is not liable for indirect or consequential losses.